Shipping policy
Shipping Policy
At Sculptiva, we’re committed to delivering your order quickly and reliably.
Processing Time
All orders are processed within 1–3 business days. Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Time
Shipping times vary depending on your location:
- Australia: 5–10 business days
- United States & Canada: 7–12 business days
- United Kingdom & Europe: 7–12 business days
- Rest of the World: 10–15 business days
Please note that delivery times are estimates and may vary due to customs, carrier delays, or peak periods.
Shipping Costs
We offer free standard shipping on all orders. Any additional shipping options (such as express delivery) will be shown at checkout, if available.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 1–3 days for tracking information to update.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. Sculptiva is not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your order is delayed beyond the estimated delivery time, please contact us and we will assist you. While we work with trusted carriers, delays can occasionally occur outside of our control.
Customs & Duties
For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer.
Contact Us
If you have any questions about your order, feel free to contact our support team at any time.